Frequently Asked Questions

FAQ

What information is needed during the registration process?

All the information you would need to apply to the marketplaces individually. You may need to upload documents and supply proof of the company information (e.g. beneficial owner, VAT number (where applicable), Chamber of Commerce Registration, etc.)

What are the costs for me?

You will have no added costs by using the IMN. You will continue to pay your monthly fee on your home marketplace, but you will not have to pay a monthly fee on any of the other marketplaces, nor will you pay for IMN’s services. You will have to pay commissions on the individual marketplaces, though.

Do you offer a fulfilment option?

At the moment we do not have a fulfilment offer, some of the network’s marketplaces do, though, so get in touch and we will redirect you to the right contact within the marketplaces.

Do I have to be active on any of the IMN marketplaces before opening an IMN account?

Yes, you have to be active on one of the IMN marketplaces and have your offers live on your “home marketplace” to join the IMN.

Will there be more marketplaces joining the network?

We are open for new marketplaces to join the network. If you work for a marketplace or are interested in selling on one, let us know and we will see what we can do.

How long will it take for the marketplaces to create my account?

Usually, it will take between 2-10 business days for you to receive your account information.

Where can I find the API credentials?

This is different per marketplace. You can find the relevant documentation below:

API Credentials Cdiscount

API Credentials EMAG

API Credentials ePrice

API Credentials Kaufland.de

Will my Product Content be automatically translated ?

IMN is synchronizing your offers across markets using the EAN codes, therefore if those are present on both markets, the products will be listed including the respective translations. When the EAN is not yet present on the target market, the product has to be created and translated first. Our dedicated IMN teams on the target market can support you in this process cooperating with you on the translations of some of your products, for example the best sellers.

Please note this is an action that you will only have to do one time. In fact, once this is done, the EAN code will be stored in the target market database, and your offers, from that moment onwards, will be automatically synchronized via IMN.

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